* Maintaining the Product Backlog of Fuzzy System * First point of contact for tasks related Fuzzy System Improvements introduced: Agile process improvement (intern and with providers). Fuzzy Backlog integration, as well as agile events with the rest of the team's applications. Results: transparency as well as faster results on the deliverables. Rework reduction of 25%. Used technologies: Jira, Confluence, Fuzzy, Oracle and MS Project.

* Planning and managing the construction of IT infrastructure components in the global contact center solution * Planning and coordination of the settings for the contact center system to the Skype for Business integration * Control and monitoring of projects developed by external service providers Improvements introduced: definition of "Agile working process" for contact center team. Results: Improvement on the task's estimations as well as the working Used technologies: Genesys PureConnect, Skype for Business, Avaya, Cisco.

* Project planning and task coordinator for projects related to the CAP environment (BMW internal tool) * First point of contact between the company and the different providers Used technologies: Apple OSX, Microsoft Windows Server 2012, Linux Centos, Grafana, Elasticsearch, Middleware.

Merz Pharma GmbH & Co. KGaA und Trans Industrias Electronicas S.A, IT Projekt Manager (Freelancer project) * First point of contact between the german and argentine team * Project planning and tasks coordinator for the implementation of the new argentine subsidiary Used technologies: Avaya, Cisco and VMware. Sei t e 2 10

* Cisco VoIP Platform's administrator, as well as the network administration. * Project coordinator of tasks related to telecommunication topics. * Windows and Linux server administrator. * 2nd Level Support Improvements introduced: Definition of internal processes and documentation according to ITIL v3. Implementation of a monitoring tool for servers. Hardphone's structure migration to softphones solution. Results: Cost of phone's infrastructure reduced in 70%. Team's proactivity regarding Servers problems and improvement of the documentation. Used technologies: Cisco UCM, UCCX, Jabber, Webex, Cisco Switches, Microsoft Windows Servers 2012, AD, GPO, Powershell, Microsoft Exchange, SCCM R2, Centos, Citrix Xencenter, Nagios, MySql, JIRA, ITIL.

* 3rd Level Support for Avaya Systems Used technologies: AVAYA Predictive Dialer, POM, AAEP, AIC, Voice Portal, CMS, AES, One-X Central Manager, IP Agent, NICE, Genesys, VMware, Microsoft Servers 2008. Cisco UCM, UCCX, Jabber, Webex

* 3rd Level Support for Avaya ``Proactive Dialer`` and ``Verint- Witness`` Used technologies: AVAYA Predictive Dialer/Proactive Contact, Linux RedHat, Unix, Windows Servers 2008, Witness / Verint, Vmware.

* First point fo contact for internal as well external customers. * Project planning and execution * Leadership responsibility of 18 people Used technologies: ITIL and PMI

* Avaya PBX 8720 administration * Responsible for implementing and supporting Telmark's network WAN/LAN * Leadership responsibility of 2 people Used technologies: AVAYA environment, Linux Servers, Windows Servers 2003, Cisco Routers and Switches, Asterisk and Firewall Fortigate.

* Management and employees support (technical procedures as well as billing systems) * Leadership responsibility of 60 people Used technologies: America Online Versionen 5 till 9. Sei te 3 10

First Level Support / Field Engineer * Help desk and field engineer supporting stand-alone devices and network environments. Used technologies: DOS 6, Microsoft Windows NT, 3.11 and Novell Networks.

Advanced Computer Security, Cybersecurity

CISCO, CCNA

Scrum.org, PSPO I - Professional Scrum Product Owner certification

Scrum.org, PSM I - Professional Scrum Master certification

Axelos, Prince2 Foundation Edition 2017

Axelos, ITIL Foundation Edition 2011