Teamlead (with the knowledge of german language)

We are looking for a Team Lead for an international digital platform with a gaming theme.

Responsibilities:

- Working with a group of remote operators;

- Organizing the effective work of the group in order to achieve key performance; indicators;

- Assistance in training and adaptation of new employees;

- Providing information and consulting support to group employees;

- Maintaining and motivating operators in the group, increasing their productivity;

- Monitoring the quality and efficiency of the group operators.

Requirements:

- Experience as a senior operator, supervisor in a contact center for at least 1 year;

- Experience working with remote operators will be an advantage;

- Strong leadership skills, ability to work in a team;

- Ability to analyze large amounts of information;

- Computer literacy: knowledge of office applications.

- Knowledge of languages: English (C1), German (C1)